Lie Detectors Creating Advancements for Business Purposes

Our society has becomes more dependent on machinery to make important decisions. Therefore, use of technology for the purpose of lie detection is fetching popularity effectively. However, as much as we rely on technology to provide us definitive solutions, human beings are always capable of beating the lie detector.

There are presently several options to decide from when it comes to lie detection machinery. The most excellent known technique is the customary polygraph test that involves monitoring of your pulse, blood pressure, breathing and skin conductivity to calculate your physiological answers to questions. Additional non-invasive technologies comprise of voice detection solutions offered by Skylex with computer vision techniques.

Also, there have been hi-tech advances in current years but none of them are perfect. Most contemporary information systems based on mechanized voice analysis rely on computerized technologies to recognize and track a client’s lie in real time and machine intellect techniques to compose decisions.

Many people argue that lie detectors are not hundred per cent full proof. Till then they should not be established in courts and used for decision making procedures. Though, the main point to note here is that the modern lie detectors, and especially those which are non-invasive, they should be able to serve as a very useful tools.

Built in Performances and Specification of the Multi-engine Voice Platforms

Skylex presents the multiple engine vocal platforms that are used in case of approximately every kind of call done or received within the whole contact center premise. This system include several engines to carry out analysis of a person’s voice, highlighting of different keywords, there are different engines to supervise quality in an efficient way that analyzes the honesty in the opinion of client and many more functions.

Voice Analysis Engines

The engines that are incorporated in this software solutions provided by the Skylex, detects emotions of clients and customers and also the call center operators. Skylex voice solutions have included suitable Keyword Spotting Engines in blend with the narrator verification engines and also the speech recognition systems to verify lie detection and the characteristics of customers and to discover their declared words.

Working of Engines

Engines integrated in the voice analysis systems can carry out different kinds of functions to distinguish between the changing emotional levels there in the spoken words of call center units or clients.

Quality Management Engines

This is the most effective and commonly used engine in the call centers. The Quality Management Engines set up in various call center companies, telecommunication organizations play important role to investigate the inclusive dialog structure, information of holds duration during the communication procedure, hold duration or pause timings during the made or received calls and also the authentic records of call transfers. Additionally, these engines have built-in suitable KPI Scorecard that allows choice of patterns for training and online education facilities.