Do you own an outsourced unit in your local area? Are you looking for bringing significant improvements in the optimization of your contact center firm? If your answer to both of these questions is yes, you should definitely look for vocal analysis software solutions operated on LVA technology. This exclusive software solution has bought drastic revolution in technological sector by bringing significant improvements in the performance of call center organizations. In this blog post, experts will give an overview of the system and its functions related to providing data analysis features, which lets contact centers owners to bring variations in existing activities.
Skylex Interactive Analytics
Skylex Interactive Analytics use the voice analysis technique and speech analysis equipment, like Keyword Spotting as well as Emotion Detection techniques to provide commercial level solutions to different types of contact center or outsource business venture situated in different parts of the world. In fact, it is only because of its vast experience as well as expertise in the technological and voice detection sector, Skylex voice solutions have obtained its name and fame at the international level.
Skylex Interactive Analytics
Skylex Interactive Analytics use the voice analysis technique and speech analysis equipment, like Keyword Spotting as well as Emotion Detection techniques to provide commercial level solutions to different types of contact center or outsource business venture situated in different parts of the world. In fact, it is only because of its vast experience as well as expertise in the technological and voice detection sector, Skylex voice solutions have obtained its name and fame at the international level.
Data Analysis Features
Data analysis is one of the noticing features, which users will found in voice detection solutions offered by this Israeli Company. Because of the presence of this feature, the system can perform different types of activities, which include
Comparison of KPIs
KPIs or Key Performance Indicators refer to few quantifiable measurements, which managers or owners agree in advance. These indicators reflect the critical success factors associated with call center units or outsource organizations. Since success of businesses has close relationship with KPIs, so, it is essential for commercial units to install voice detection solutions, which allow for tracking of suitable vies or competitions in between KPIs values.
“With the help of Skylex systems, business owners could able to quick search for reason of lowest KPIs in the workplace.”
Identify Significant Deviation in Performance
Inclusion of speech analysis devices into Interactive Analytics system allows it to track every type of communication goes on between clients and customers. In other words, the device can detect words, topics and various types of emotions present in the stated words. By the detection of words itself, the software program is capable to identify major deviation in the performance of staffs.
Export to External Devices
Once the vocal analysis system completes with the analysis process, it gives reports to various external systems. Based on obtained results only, external systems and managers take suitable actions to improve varying existing activities go on within the commercial unit.
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