Skylex presents the multiple
engine vocal platforms that are used in case of approximately every kind of
call done or received within the whole contact center premise. This system
include several engines to carry out analysis of a person’s voice, highlighting
of different keywords, there are different engines to supervise quality in an
efficient way that analyzes the honesty in the opinion of client and many more
functions.
Voice Analysis Engines
The engines that are incorporated
in this software solutions provided by the Skylex, detects emotions of clients
and customers and also the call center operators. Skylex voice solutions have included suitable Keyword Spotting
Engines in blend with the narrator verification engines and also the speech
recognition systems to verify lie
detection and the characteristics of customers and to discover their declared
words.
Working of Engines
Engines integrated in the voice analysis systems can carry out
different kinds of functions to distinguish between the changing emotional
levels there in the spoken words of call center units or clients.
Quality Management Engines
This is the most effective and
commonly used engine in the call centers. The Quality Management Engines set up
in various call center companies, telecommunication organizations play important
role to investigate the inclusive dialog structure, information of holds duration
during the communication procedure, hold duration or pause timings during the made
or received calls and also the authentic records of call transfers. Additionally,
these engines have built-in suitable KPI Scorecard that allows choice of
patterns for training and online education facilities.
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